Stakeholder Engagement

Jaymart Group Holdings Public Company Limited and its subsidiaries (the “Group”) place great importance on the fair and comprehensive treatment of all stakeholder groups. This includes attentively listening to their opinions, suggestions, expectations, and concerns. The Company incorporates the information, details, and relevant factors from both primary and secondary stakeholders to continuously improve and enhance its operations.

With strong commitment and determination, the Group strives to treat all stakeholders with honesty, transparency, equality, and fairness in alignment with the principles of good corporate governance. Furthermore, the Group emphasizes transparent and timely communication of factual information, always taking into consideration the benefits and interests of all stakeholders.

Stakeholder Engagement Framework

Identify

The identification and assessment of stakeholder significance are carried out based on the level of impact arising from the Group’s operations and the degree of influence stakeholders have on the Group’s business activities, together with the designation of key responsible parties for stakeholder management.

Analyze

The analysis of stakeholder issues is conducted based on information gathered through various communication channels that capture stakeholders’ feedback and concerns. This process aims to identify and evaluate the needs, expectations, concerns, risks, and opportunities of each stakeholder group, which are then used to develop effective management plans and organizational strategies for maximizing overall efficiency.

Manage

Management must encompass comprehensive planning and implementation related to each stakeholder group, ensuring inclusiveness and responsiveness in addressing various issues and concerns. It also involves effective communication management to foster accurate understanding among all parties, along with the continuous development of new approaches and processes to enhance efficiency and build mutual acceptance among stakeholders.

Review & Improve

Review and Development: The Group regularly evaluates its performance and reports on stakeholder engagement practices, covering the scope of operations, the impacts generated, and the benefits derived from the Company’s and the Group’s activities. Based on these results, the Group develops action plans and monitors collaborative processes to ensure they remain up to date and responsive to current circumstances.

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Shareholders / Investors

Expectation	Meeting Expectations	Communication Channels
Business performance and growth, with responsible investment practices. Ensuring stability for shareholders. Managing opportunities and risks. Operating with transparency, fairness, and in accordance with good governance principles. Communicating and disclosing transparent information.	Reviewing the company’s strategies and goals to ensure fair returns. Considering communication of information to help investors and shareholders understand various issues, including the company’s management approach. Measures for managing opportunities and risks. Distributing transparent and verifiable information.	Meetings with securities analysts and investors of the group. Presentations at the Opportunity Day event organized by the Stock Exchange of Thailand. Presentations at the Digital Roadshow event organized by the Stock Exchange of Thailand. Annual General Meeting of Shareholders. Annual Report and Sustainability Report. Company website and the Stock Exchange of Thailand website. Company’s investor relations channels. Channels for complaints and suggestions.

Employee

Expectation	Meeting Expectations	Communication Channels
Employee development, opportunities, and career growth. Benefits, compensation, and fair treatment. Creating a positive work environment while promoting physical and mental well-being. Operating with transparency, fairness, and in accordance with good governance principles.	Developing clear employee development plans and career growth pathways. Reviewing compensation and benefits to align with company performance and industry standards. Organizing activities or projects to promote well-being at work. Organizing participation activities that align with corporate values. Communicating policies, procedures, and transparent auditing systems.	ESG Newsletters. Annual Report and Sustainability Report. Employee surveys. Activities and exclusive programs for employees. Company website and corporate social media. Communication channels through company email: Jaymart People. Channels for complaints and suggestions.

Customers

Expectation	Meeting Expectations	Communication Channels
Quality products and services that offer good value at a reasonable price.	Committed to continuously developing products and services. Set reasonable and fair pricing that offers good value. Enhance after-sales services to meet customer needs.	Employees and sales representatives. Company website and social media. Complaints and suggestions channels.

Partners / Allies

Expectation	Meeting Expectations	Communication Channels
Operate transparently, fairly, and in accordance with good governance principles.	Fair procurement processes. Communicate anti-bribery and anti-corruption policies. Inform partners about sustainable procurement policies. Build relationships and collaborations in business operations. Hold meetings to exchange information and feedback.	Annual and sustainability reports. Periodic joint meetings. Company website / Phone / Email. Complaints and suggestions channels.

Community / Society

Expectation	Meeting Expectations	Communication Channels
Support projects and activities to develop society and communities. Address potential environmental and social impacts from business operations. Communicate and disclose transparent information.	Provide funding and support for community and social development projects. Efficient resource management. Manage environmental and social impacts from business operations. Distribute transparent and verifiable information.	Annual and sustainability reports. Company website and social media. Community and social activities. Complaints and suggestions channels.

Subsidiaries / Associates

Expectation	Meeting Expectations	Communication Channels
Management of joint venture businesses. Foster business collaboration under the framework of good governance and corporate oversight.	Focus on collaboration (Synergy) to build strong relationships with investors.	Monthly/Quarterly meetings between companies.

Financial Institution

Expectation	Meeting Expectations	Communication Channels
Business performance and growth. Conduct business transparently and in accordance with good corporate governance principles.	Provide continuous information through both online and offline meetings. Organize meetings with executives to discuss and provide information to financial institutions. Hold meetings with analysts and institutional investors.	Annual report and sustainability report. Organize meetings with analysts and investors. Organize meetings to provide information to financial institutions. Company website and the Stock Exchange website.

Government Agencies and Regulatory Authorities

Expectation	Meeting Expectations	Communication Channels
Compliance with relevant laws, regulations, and rules. Adherence to good corporate governance principles.	Strict adherence to relevant laws, regulations, and rules. Compliance with good corporate governance principles. Cooperation and support for various government and regulatory operations.	Annual report and sustainability report. Meetings / Discussions. Participation in seminars to provide feedback. Participation in government and regulatory networks.

Media

Expectation	Meeting Expectations	Communication Channels
Conduct business transparently and in accordance with good corporate governance principles. Comply with relevant regulations, laws, and policies. Address potential environmental and social impacts that may arise from business operations. Communicate and disclose transparent information.	Strictly comply with relevant laws, regulations, and guidelines. Adhere to good corporate governance principles. Manage potential environmental and social impacts arising from business operations. Publish transparent and verifiable information.	Communication through activities related to various media, such as press conferences, interviews, and press releases. Annual reports and sustainability reports. Company website and social media channels. Channels for receiving complaints and suggestions.

Stakeholder Engagement