Customer Responsibility
Our Commitment
Jaymart, as a leading organization in retail and services related to communication devices and IT products, upholds the highest responsibility toward customers and consumers.
The company has established policies and strategies to build confidence in its products and services, as well as to protect the rights and interests of consumers fairly. This includes focusing on multiple aspects, such as product quality, after-sales service, protection of personal data, and strict consumer protection measures. The company recognizes the importance of building trust and confidence through transparent and fair business practices, while also adhering to strict standards and ensuring responsible operations.
Jaymart places high importance on clear and direct communication, ensuring accurate, complete, and verifiable information about products and services. This approach helps to build long-term trust and confidence with customers/consumers. Jaymart maintains integrity and professionalism in every aspect of its operations, from product selection and sales to service and post-sale follow-up. The company understands that sustainable business practices are not only about generating financial profit but also about maximizing customer satisfaction, protecting consumer rights and benefits, and playing a role in promoting fair and transparent trade systems in all aspects of its operations.
Supporting The SDGs Goal
Advancing global sustainability through alignment with the UN SDGs.
Stakeholders Directly Impacted
Goals
- Conduct an assessment of the effectiveness of the information security management system at least once per year.
- No incidents of data leakage, theft, or loss of customer information.
- No complaints from external parties and/or regulatory authorities.
Performance Highlights
Number of Data Breach Complaints
Number of Data Loss Complaints
Disclosure of Personal Data
Jaymart Group Holdings Public Company Limited recognizes the importance of keeping your personal information confidential and is committed to complying with relevant laws and regulations in all cases. However, in certain situations, the company may need to disclose your personal data to external service providers that have been carefully selected and have responsibilities related to supporting or operating services for the company. These may include IT service providers, document delivery service providers, or legal service providers. The company will disclose or transfer your personal information only when necessary and within the scope of the purposes previously communicated to you. The company will ensure that external parties handle your personal information securely and in accordance with established data protection standards. The company will also follow appropriate procedures to ensure that your personal information is not misused or disclosed without authorization in all cases.
Appropriate Security Measures
The company guarantees that appropriate security measures will be in place in line with the sensitivity of the information you may share. The purpose of these measures is to prevent unauthorized access, use, alteration, modification, or disclosure of personal data. These measures will be reviewed periodically as deemed necessary and in compliance with applicable laws.
Rights of Data Owners
The company respects your rights as the data owner under the relevant laws. You may contact the company to exercise your rights, which include:
- The right to withdraw consent
- The right to access and obtain a copy of your personal data
- The right to request corrections to your personal data
- The right to request your personal data in a format that can be read or used with common tools or devices that work automatically
- The right to request the transfer of such data to another data controller
- The right to object to the processing of your personal data
- The right to request the deletion, destruction, or anonymization of personal data when it is no longer necessary
- The right to request the suspension of the use of your personal data
- The right to file complaints
You can contact the Personal Data Protection Officer (DPO) at:
Data Breach Response Plan
The Steps for Managing a Personal Data Breach are as Follows
Management Approach
JAYMART places the utmost importance on the security and privacy of customers’ personal data, recognizing the significance of proper and secure data management. Our commitment ensures that customers can trust that their information is protected at the highest level in accordance with international standards. Jaymart personal data protection policy is designed to safeguard customer information at every stage, from collection, storage, processing, and usage, preventing unauthorized access, use, or disclosure. Additionally, we strictly comply with relevant laws and regulations.
By adhering to data protection laws such as the Personal Data Protection Act (PDPA) and international data protection standards, we enhance customer confidence in the security of their entrusted information. This reinforces trust in our business operations by implementing rigorous data protection measures. As a result, the company operates with stability while maintaining long-term trust among customers and consumers, elevating the quality of service and fostering responsible and sustainable business practices.
Furthermore, Jaymart has established information security and cybersecurity policies to protect organizational data and IT systems while building trust among customers, partners, and stakeholders. These policies encompass various security measures to ensure safe and efficient business operations, aligning with international standards. In 2024, Jaymart successfully obtained ISO/IEC 27001:2022 certification, a globally recognized standard for information security management. This certification emphasizes risk prevention in all aspects, such as unauthorized access, data loss, and cybersecurity breaches.
Additionally, the company prioritizes threat monitoring and continuous IT system assessments by recording and reviewing potential security incidents. We consistently refine our security measures through regular process evaluations. Jaymart also fosters a culture of cybersecurity awareness through training programs and awareness campaigns for employees at all levels, encouraging proactive participation in maintaining information security and sustainable cybersecurity protection.
With comprehensive and stringent security measures, Jaymart Group Holdings Public Company Limited continues to build trust with stakeholders while ensuring the highest level of information security and system protection.
Practices for Personal Data Protection
-
1Transparent Data CollectionThe company collects only the necessary and relevant personal data of customers, such as name, address, phone number, and transaction information, with explicit consent from the customers.
-
2Secure Data StorageJaymart employs high-standard technologies such as data encryption and the use of servers protected against cyberattacks to prevent unauthorized access or data leakage.
-
3Appropriate Data Processing and UseThe company uses personal data for clear purposes related to customer service, such as improving service quality, developing new products, and creating special offers, with strict control over data access.
-
4Role and Responsibility Assignment within the OrganizationRoles and responsibilities for the protection of personal data are assigned to designated personnel, along with regular training for employees to ensure they understand the PDPA (Personal Data Protection Act) and international standards.
-
5Data Risk ManagementJaymart continuously assesses data risks to identify and address vulnerabilities that could pose risks to personal data.
