Supporting the UN Sustainable Development Goals (SDGs)

Conducting business with systems and processes according to business operations to ensure the company can manage performance and run its business according to targets in order to appropriately meet stakeholder needs and effectively achieve the company's economic goals.

• Conducting business with transparency and adhering to corporate governance helps build trust with stakeholders and reduces the likelihood of disputes or legal issues.

• Shareholders
• Partners / Allies
• Employees

Mechanisms for risk management, crisis management, and operations under abnormal circumstances, including preparedness for handling situations, enable the business to navigate various situations effectively.

• Risk management helps the company prepare for unexpected situations, such as economic or technological changes, enabling the company to adapt and maintain long-term competitiveness.
• If the risk assessment is inaccurate, it may lead to the selection of strategies that are not suitable for the actual situation.

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees

Innovating for everyone, meeting the expectations of stakeholders, leveraging technology and digital systems to contribute to product and service development with added value, addressing present and future changes, enhancing operational efficiency through internal innovation, and ultimately increasing organizational competitiveness.

• Delivering products and services with added value that meet the diverse needs of stakeholders.
• Convenience in facilitating employees' work processes.
• Opportunities for innovation and technology development for diverse stakeholders.

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees

Operating with transparent systems and processes, and practicing good governance to ensure the company can oversee and manage its business effectively to appropriately meet stakeholders' needs and adhere to relevant regulations, laws, and standards across economic, social, and environmental dimensions.

• These are fundamental issues that the company must address.
• Which may impact the company's image and stakeholders' confidence in investing, partnering in business, and using its services.

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees

Supply chain management through processes and procedures for selecting fair trading partners, monitoring and assessing the risks of trading partners, and establishing measures to mitigate potential risks in the supply chain. This enables trading partners to effectively deliver responsibility throughout the supply chain, both in normal and unforeseen situations, while also encouraging partners to operate sustainably in terms of economics, society, and the environment.

• The role of leadership in driving sustainability across the supply chain in collaboration with both public and private sectors.
• Promoting the development of partners' capabilities in terms of quality, service, and sustainability practices.
• The operations of partners that may have an impact on the community and society.
• Promoting transparency in partner management.

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees

Establishing an environmental policy and organizing systematic, efficient, and standardized environmental operations also includes processes for preventing impacts and rehabilitating in the event of impacts, such as controlling the release of pollutants into the environment, including water and air pollution. Additionally, it involves carrying out the preservation of biodiversity, especially in transportation and service provision. It also encompasses efforts to reduce food loss and food waste from operations.

• Reducing environmental impacts from business operations on both internal and external stakeholders.
• Opportunities to seek technologies for efficient environmental management, while also reducing resource loss.

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees

The Company takes responsibility for climate change arising from its operations throughout its business and supply chain, both directly and indirectly. This includes assessing risks and opportunities, as well as planning to effectively manage climate change in both physical and transformational aspects, which may impact the company. Additionally, the Company participates in and supports efforts to achieve climate change goals at both national and international levels .

• Opportunities to seek technologies for efficient environmentalmanagement, while also reducing resource loss.

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees

The operation of business according to circular economy principles creates value for stakeholders by emphasizing the choice of materials to achieve maximum resource efficiency throughout the supply chain and leads to sustainable consumption without waste and pollution throughout the entire process of goods and services.

• Collaborating with customers leads to effective waste management.

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees

Responsibility for addressing climate change resulting from the company's operations throughout its business activities and supply chain, both directly and indirectly, including assessing risks and opportunities, as well as effectively planning for climate change adaptation in both physical and transitional aspects that may impact the company. Including, participating in initiatives to support the achievement of climate change goals at both the national and international levels.

• Actively contributing to driving and enhancing collaboration within the supply chain, aiming for Net Zero and responding to national and global climate change targets.

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees

The development of human resources in line with business strategies and enhancing work efficiency through various employee development programs, such as internal and external training, as well as having a system to track and evaluate development progress. Additionally, it includes initiatives to retain employees and reduce turnover rates by fostering engagement, providing career advancement and stability, and offering appropriate benefits and compensation that promote the health and well-being of employees.

• Improving employees' quality of life.
• Career advancement and job stability.
• Retaining talented personnel to drive organizational development.

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees

Supporting sustainable economic growth and promoting inclusive businesses through policies focused on development initiatives, job creation projects, vocational training programs, upskilling and reskilling initiatives, and knowledge enhancement projects.

• Opportunities to promote the development of employees' potential in terms of quality of life and well-being.

• Society /Community
• Employees

Strengthening diversity and equality by creating a work environment and organizational culture that fosters a sense of belonging, acceptance of diversity, mutual respect, and non-discrimination due to differences in age, gender, sexual orientation, religion, disability, education, and nationality.

• Promoting equality in society through the company's operational processes.

• Partners / Allies
• Society /Community
• Customers
• Employees

Ensuring data security by establishing systems to prevent data security and/or cybersecurity incidents, as well as responding to and managing serious data security incidents (such as the theft of sensitive organizational data through cyber means) appropriately. Additionally, placing importance on data privacy and building confidence in the protection of personal data for both internal and external stakeholders.

• The impact of information leakage on stakeholders.
• Stakeholders' confidence in the organization.
• Opportunities arise to improve data security systems.

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees

Conducting business in tandem with creating value for communities and society through activities or projects that benefit the community and society, economically, socially, and environmentally. This aims to build community confidence in the organization. Additionally, it encompasses being a responsible citizen by conducting business in alignment with the sustainable development goals (SDGs) set forth by the United Nations.

• Creating opportunities for communities and society.
• Mitigating risks in generating impacts on the environment, communities, and society.
• Opportunities to integrate social activities into every process of the organization (CSR in Process).

• Shareholders
• Partners / Allies
• Society /Community
• Customers
• Employees